Londesborough Business Park
Scarborough YO12 5AF
Frequently Asked Questions
The Scarborough Dial A Ride service. Some frequently asked questions
Can I use Dial A Ride... ?
If you are over retirement age, or have difficulty using other forms of transport, then Dial A Ride is for you.
If you are not sure if you are eligible, please email or call the office and we will be happy to help you.
Where can I go...?
If you are eligible for Dial A Ride, then it can be used for anything to do with day-to-day living. For example shopping, visiting friends or relatives, going to church; day centres; pubs and restaurants; leisure pursuits as well as keeping any sort of health related appointments. You may need Dial A Ride to get to your place of work or to attend college.
Children with special needs can be taken to school or play-schemes. Escorts are always provided to travel with children and all have undergone an enhanced Disclosure and Barring Service check - formerly CRB check.
How do I book a trip... ?
Telephone the office on 01723 354434. The first time you call, we will take all necessary details. There is an annual membership fee of £3.00 to use Dial A Ride. Then, you need to tell us when and where you want to go.
Because Dial A Ride is extremely busy, you are advised to give as much notice as possible.
We accept 'regular' or 'block' bookings. If you want to go at the same times on the same days then we can book this as an ongoing request. However, you must be sure that you are able to keep this commitment. If you cancel at short notice on several occasions, we may have to stop the regular booking. If you know you are going away, then you must cancel the dates you do not need well in advance. This way other people can use our service and your regular booking will still be in place when you return.
When can I travel?
Dial A Ride services are available:
Monday to Friday, 8:30am to 5:00pm
Last return journey times are usually 4:30 but this can depend on the pick up point and your destination.
You can certainly enquire about travelling outside the above hours. Please get in touch with the office.
How much does it cost?
We try and keep our fares as low as possible and, again this year, we have not put them up one penny. We will always be less expensive than taxis but usually more than the bus fare.
Have a look at the Area & Fares page for the fare in your area. Click here
Do I have to register?
Yes. Registration is easy and can be done over the phone. We only need the briefest of details: name, address, daytime phone number and if there are any mobility issues.
All information we hold is secure and is never revealed to anyone else.
There is an annual membership of £3.00 a year which is collected on your first trip and then annually on that trip's anniversary.
What if I cancel a trip?
If you need to cancel any trip, please do so with as much notice as possible. Try to avoid cancelling on the day, or even the day before. We have to turn down many requests each day from people who need Dial A Ride. If we arrive at your house and you have not cancelled your journey, then we may have to make a charge to cover our costs.